Do public sector reforms use evaluation? What good practices has experience brought to light? Does evaluation have a future? In this article, evaluation shall be defined as an instrument or means for improving the capacity to learn about conducting successful change and defining achievable outcomes in the fields of public efficiency and effectiveness. Whilst many forms of evaluation exist, in general it may be characterized as an activity that is devoted to the production and analysis of rigorous and relevant information about relationships between, on the one side, public acts and non-acts and, on the other, outcomes and impacts.
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