Rethinking ‘quality’ in health care

Abstract

Get full access to this article

View all access options for this article.

References

Institute of Medicine. Crossing the quality chasm: a new health system for the 21st century, Washington, DC: National Academies Press, 2001.

National Quality Board. Quality in the new health system, London: Department of Health, 2013.

Department of Health. NHS Outcomes Framework 2013 to 2014, London: Department of Health, 2013.

Heath

Hippisley-Cox

Smeeth

. Measuring performance and missing the point? BMJ 2007; 335: 1075–1075.

Loxterkamp

. Humanism in the time of metrics – an essay by David Loxterkamp. BMJ 2013; 347: f5539–f5539.

Mid Staffordshire NHS Foundation Trust. Public inquiry – chaired by Robert Francis QC. Final report, www.midstaffspublicinquiry.com/report. Mid Staffordshire NHS Foundation Trust, 2013.

Delamothe

. Culture change: Robert Francis's prescription for the NHS. BMJ 2013; 346: 1979–1979.

Swinglehurst D, Emmerich N, Maybin J, et al. The many meanings of ‘quality' in healthcare: interdisciplinary perspectives. Colloquium report, www.cumberlandlodge.ac. uk/quality. Cumberland Lodge, 2013.

Plsek

Greenhalgh

. The challenge of complexity in health care. BMJ 2001; 323: 625–628.

10.

Ormrod

. Organisational culture in health services policy and research: ‘third-way' political fad or policy development? Policy and Politics 2003; 31: 227–237.