Why People Use Primary Care Health Services. Do We Really Need More Research?

Medical Research Council. Topic review: Primary care. London: Medical Research Council, 1996.

Royal Pharmaceutical Society of Great Britain. Self-care and pharmacy: Setting the research agenda. London: Royal Pharmaceutical Society, 1998.

Wyke S Bond C Morrison J Sullivan S. Research priorities in primary care. A report from CSO's Implementation Committee. Health Bulletin 2000; 58: 426–433.

Gulliford M Hughes D Figeroa-Munoz J Connel P Morgan M Beech B , Access to health care. Report of a scoping exercise for the National Co-ordinating Centre for NHS Service Delivery and Organisation Research and Development. London: National Co-ordinating Centre for NHS Service Delivery and Organisation Research and Development, 2001.

Rogers A Entwistle V Pencheon D. Managing demand. A patient-led NHS: Managing demand at the interface between lay and primary care. BMJ 1998; 316: 1816–1819.

Munro J Nicholl J O'Cathain A Knowles E. Impact of NHS Direct on demand for immediate care: Observational study. BMJ 2000; 321: 150–153.

Mechanic D. The concept of illness behaviour. Journal of Chronic Diseases 1962; 15: 189–194.

Neal RD Heywood PL Morley S Clayden AD Dowell AC . Frequency of patients' consulting in general practice and workload generated by frequent attenders: Comparison between practices. British Journal of General Practice 1998; 48: 895–898.

Dingwall R. Aspects of illness, 2nd edn. Aldershot: Ashgate, 2001.

Cunningham-Burley S Irvine S. ‘And have you done anything so far?’ An examination of lay treatment of children's symptoms. BMJ 1987; 295: 700–702.

Ruston A Clayton K Calnan M. Patients' action during their cardiac event: Qualitative study exploring differences and modifiable factors. BMJ 1998; 316: 1060–1065.

Delaney BC . Why do dyspeptic patients over the age of 50 consult their general practitioner? A qualitative investigation of health related beliefs to dyspepsia. British Journal of General Practice 1998; 48: 1482–1485.

Campbell NC Elliott AM Sharp L Ritchie LD Cassidy J Little J. Rural factors and survival from cancer: Analysis of Scottish cancer registrations. British Journal of Cancer 2000; 82: 1863–1866.

Richards HM Reid ME Watt GCM . Socio-economic variations in responses to chest pain: Qualitative study. BMJ 2002; 324: 1308–1312.