Published research in the public domain concerning use of the domestic telephone is rare. Even the systematic study of the social consequences of the telephone had, according to Wurtzel & Turner (1977) and Dordick (1983), been relatively neglected. Yet as Aronson (1971) has pointed out, development of telephone systems has been intimately tied to modernisation over the past century. Perhaps it is because the telephone is such an integral part of life that it has been ‘taken for granted’ and thus, as Moyal (1987) points out, has not received the research attention it deserves.
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