Grayson, C.J., & O'Dell, C.S. (1988). American businesses, a two minute warning: Ten changes managers must make to survive into the 21st century. New York: Free Press.
5.
National Performance Review.(1993). From red tape to results: Creating a government that works better and costs less. Washington, D.C.: U.S. Government Printing Office.
6.
Osborne, D., & Gaebler, T.( 1993). Reinventing government: How the entrepreneurial spirit is transforming the public sector. Reading, Mass.: Addison-Wesley Publishing Company, Inc.
7.
Stock, C. (October 6, 1993). Today, quality is nonnegotiable. Philadelphia Inquirer.
8.
Wargo, M.J. (1981). Evaluation in the nutrition program. In Datta, L.-E, (Ed.)., Evaluation in change: meeting new government needs. Beverly Hills, CA: Sage Publications.
9.
Wargo, M.J. (1983). Management of the evaluation function. In St. Pierre, R. (Ed.)., New directions in program evaluation, 18, 5-25.