The views and opinions expressed here are the authors' and do not represent those of the Office of Inspector General, the U.S. Department of Health and Human Services or any other component of the Federal Government.
Get full access to this article
View all access options for this article.
References
1.
Cochran, W. (1977). Sampling Techniques. New York : John Wiley and Sons, Inc.
2.
Drane, J.W. (1991). Imputing nonresponses to mail-back questionnaires. American Joumal ofEpidemiology, 134(8):908-912.
3.
Fleiss, J.L. (1981). Statistical Methods for Rates and Proportions . New York: John Wiley and Sons, Inc.
4.
Snedecor, G.W. and W.G. Cochran. (1967). Statistical Methods. Iowa; The Iowa State University Press, Sixth Edition.
5.
U.S. General Accounting Office, Report to the Congress. Social Security Quality of Services Generally Rated High by Clients Sampled. January, 1986. GAO/HRD-86-8.
6.
U.S. General Accounting Office, Briefing Report to Congressional Requesters. Social Security Clients Still Rate Quality of Services High. July, 1987. GAO/HRD-87103BR.
7.
U.S. Department of Health and Human Services, Office of Inspector General, Office of Analysis and Inspections.Social Security Client Satisfaction. September, 1987. OAI-02-87-00041.
8.
U.S. Department of Health and Human Services, Office of Inspector General, Office of Analysis and Inspections.Social Security Client Satisfaction: Fiscal Year 1988. April, 1988. OAI-02-88-00660.
9.
U.S. Department of Health and Human Services, Office of Inspector General, Office of Analysis and Inspections.Social Security Client Satisfaction: Fiscal Year 1989. August, 1989. OAI-12-89-00420.
10.
U.S. Department of Health and Human Services, Office of Inspector General, Office of Analysis and Inspections.Social Security Client Satisfaction: Fiscal Year 1990. February, 1990. OEI-02-90-00440.
11.
U.S. Department of Health and Human Services, Office of Inspector General, Office of Analysis and Inspections.Social Security Client Satisfaction: Fiscal Year 1991. May, 1991. OEI-02-90-00670.