Adams, L. (2001) Mining the world of quality data . Quality, 40 (8), 36-40.
2.
General Services Administration, Office of Governmentwide Policy, Office of Information Technology. (1999). Strategic direction in the Office of Information Technology: A roadmap for success. Washington, DC: General Services Administration.
3.
Gore, A. (1993). Creating a government that works better and costs less: A report of the national performance review. New York, NY: Plume.
4.
Gramopadhye, A., Bhagwat, S., Kimbler, D., & Greenstein, J. (1998). The use of advanced technology for visual inspection training. Applied Ergonomics, 29 (5), 361-375.
5.
Greenspan, A. (1999). High-tech industry in the U.S. economy. Testimony before the Joint Economic Committee, U. S. Congress, June 14, 1999. Washington, DC: The Federal Reserve Board.
6.
International Data Corporation. (2001). Information industry and technology update, 2001 and beyond. Framingham, MA: International Data Corporation.
7.
Kirkpatrick, D. (1996). Revisiting Kirkpatrick’s four-level model. Training & Development, January, 54-59.
8.
Love, A. J. & Russon, C. (2000). Building a worldwide evaluation community: Past present, and future. Evaluation and Program Planning, 23, 449-459.
9.
Newman, F. L. & Tejeda, M. J. (1996). The need for research that is designed to support decisions in the delivery of mental health services. American Psychologist, 51, 1040-1049.
10.
Preskill, H. & Torres, R. (1998). Evaluative inquiry for learning in organizations. Thousand Oaks, CA: Sage.
11.
Sechrest, L., McKnight, P., & McKnight, K. (1996). Calibration of measures for psychotherapy outcome studies. American Psychologist, 51, 1065-1071.
12.
Symonds, M. (2000). The next revolution. The Economist, June 24.
13.
Tapscott, D. (1999). Governance in the digital economy. Finance & Development, December, 34-37.
14.
U.K. Cabinet Office. (2000). International benchmarking report. London: Government of the United Kingdom, Central IT Unit.
15.
U.S. General Accounting Office. (1996). Executive guide: Effectively implementing the Government Performance and Results Act. Washington, DC: Author (GGD-96 -118).
16.
Whisp, K. (2001). Comic Relief: Quidditch through the ages. London: Bloomsbury Publishing.