To try to improve the feedback that currently exists in the building industry, an effort was made to set up a feedback service based on building problems in Canada. The concepts for an effective feedback service are described in this paper. A field trial of such a feedback service was carried out by the National Research Council and Canada Mortgage and Housing Corporation. The experience of the field trial shows that such a service has considerable potential, but that it must be carefully planned and designed in cooperation with all segments of the building industry.
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