Training for hotel employees is taking on greater importance with the advent of
high performance work teams, the learning organization, and participative design.
One hundred ninety-three hotels, representing all regions of the United States and
ranging in size from 150 to 300 rooms, responded to this survey on training budgets
and needs assessment. The data reveals that budgets are low and needs assess
ments are poorly executed compared with other industries. Suggestions for the
improvement of training programs in hotels include soliciting input from employees
in the needs assessment process, and having employees set goals for performance
improvement that supports organizational goals.
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27.
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