The objectives of this study were to: (a) develop an interview guide for selection
of fast-food restaurant swing managers that would be valid, reliable, and usable; and
(b) determine the personal, situational, and business characteristics thatbestpredict
swing manager performance. The developed instrument consisted of structured
interview questions and preinterview performance review data; the instrument was
tested in 16 Wisconsin fast-food restaurants overa 12-month period. The objectives
of this study were successfully met; two statistically significant prediction equations
were generated and used to compute revised selection scores. These revised
scores were then correlated with managerial evaluation scores, yielding validity
coefficients of .60 and .57 (p ≤ .001). Hospitality educators at all levels should
emphasize the importance of oral communication skills.
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