The authors propose that human resources management will become a
mainstay in the strategic business of hospitality organizations in the 21 st century.
To remain viable, hospitality organizations will need to create partnerships with
employees, guests, and universities. It is proposed that these essential partner
ships will incorporate six critical human resources management (HRM) domains:
technology; power paradigms; training and development; compensation; em
ployee relations; and family, society, and work balance. A survey of hospitality
employees and leaders indicated they felt that all six domains would be important
or very important to their jobs.
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