In this research the requisite functional skills and training needs of multi-unit fast
service managers are examined. Responses from 164 multi-unit managers are
analyzed, and the results indicate that there are additional skills, beyond those
required at the single-unit level, necessary to operate effectively at the multi-unit
level. Implications for managers and educators are discussed.
Beer, M. (1980). Organization change and development: A systems view. Santa Monica, CA: Goodyear Publishing Co.
2.
Ferguson, D.H., and Berger, F. (1984). Restaurant managers: What do they really do? The Cornell Hotel and Restaurant Administration Quarterly,25, 27-38.
3.
French, W.L., and Bell, C.H., Jr. (1978). Organizational development, 2nd. ed. Englewood Cliffs, NJ:Prentice-Hall, Inc.
4.
Hales, C., and Nightingale, M. (1986). What are unit managers supposed to do? A contingency methodology for investigating managerial role requirements. International Journal of Hospitality Management, 5, 3-11.
5.
Marianpolski, A., Spears, M.C., and Vaden, A.G. (1980). What the restaurant manager needs to know: The consensus. The Cornell Hotel and Restaurant Administration Quarterly,21, 77-81.
6.
National Restaurant Association, (1988). Major market outlook for 1989. Restaurants USA, 8, 36-44.
7.
Pickworth, J.R., and Fletcher, E.L. (1980). The role of today's food-service manager. The Cornell Hotel and Restaurant Administration Quarterly,21, 68-72.
8.
Sanson, M. (1988). Hiring, molding, and motivating the super managers . Restaurant Management, 2, 40-51.-
9.
Sasser, W.E., Olsen, R.P., and Wyckoff, D.D. (1978). Management of service operations. Boston: Allyn and Bacon, Inc.
10.
Schein, E.H. (1969). Process consultation. Reading, MA: Addison-Wesley Publishing Co.
Smith, D., and Smith, D.J. (1989). A study of the opinions and practices of successful multi-unit fast service restaurant managers. Presented at the fourth annual Conference on Strategic Issues in the Fast-Service industry . Washington State University, Pullman, Washington, April.
13.
Umbreit, W.T. (1987). Job responsibilities of the multi-unit manager . RestaurantsUSA, 7, 18-19.
14.
Umbreit, W.T. (1989). Multi-unit management: Managing at a distance . The Cornell Hotel and Restaurant Administration Quarterly,30, 53-59.
