The use of case incidents has been found to be an effective tool for teaching
business concepts to senior hospitality students. With proper classroom manage
ment, the case incident can be useful in two ways—as an introduction to a specific
topic or theme and as a "real world" example to illustrate previously presented
material.
Case incidents can be written in a variety of formats including narrative,
dialogue, first and third person. This diversity and their brevity, makes them an ideal
vehicle for developing the group work and presentation skills necessary for longer,
more detailed case study analysis.
Haywood, Michael K. and Judith A. Shaw1984 "Case Teaching: Special Issues in Hospitality." The Cornell Hotel and Restaurant Administration Quarterly, 25: (2) 64-66.
2.
Kelly, Helen1983 "Case Method Training: What it is, How it works." Training, 20: (2) 46-49.
3.
Leenders and Erskine1978The Case Writing Process . London: University of Western Ontario.
4.
Patterson, J.W.1982 "Using the Case Study Method of Classroom Instruction." The Journal of Hospitality Education, 6: (2) 71-88.
5.
Shaw, Margaret1982 "Applying Case Studies to Hospitality Management Education ." The Cornell Hotel and Restaurant Administration Quarterly , 23: (2) 28-30.
6.
Spizigen, Gary and Christopher W.L. Hart.1985 "Active Learning and the Case Method: Theory and Practice ." The Cornell Hotel and Restaurant Administration Quarterly , 26: (2) 63-66.
