AhearneMichaelAtefiYasharLamSon K.PourmasoudiMohsen (2021), “The Future of Buyer–Seller Interactions: A Conceptual Framework and Research Agenda,” Journal of the Academy of Marketing Science, 1-24.
2.
BakerCourtney NPeeleHaleyDanielsMonicaSaybeMeganOverstreetStacy (2021), “The Experience of COVID-19 and Its Impact on Teachers’ Mental Health, Coping, and Teaching,” School Psychology Review, 50 (4), 491-504.
3.
Bamberger PeterA. (2021). Pay Transparency: Conceptualization and Implications for Employees, Employers, and Society as a Whole. In Oxford Research Encyclopedia of Business and Management. Oxford, England, United Kingdom: Oxford University Press.
4.
BurchettMolly R.MurthaBrianKohliAjay K. (2023), "Secondary Selling: Beyond the Salesperson–Customer Dyad," Journal of Marketing, 002224292211383. Online first.
5.
ChiOscar HengxuanSaldamliAsimGursoyDogan (2021), “Impact of the COVID-19 Pandemic on Management-Level Hotel Employees’ Work Behaviors: Moderating Effects of Working-From-Home,” International Journal of Hospitality Management98 (September), 103020.
6.
ChristensenClayton M. (2006), “The Ongoing Process of Building a Theory of Disruption,” Journal of Product Innovation Management23 (1), 39-55.
7.
CollinsRandall (1981), “The Microfoundations of Macrosociology,” American Journal of Sociology, 86 (5), 984-1014.
8.
GansJoshua S. (2016), “Keep Calm and Manage Disruption,” MIT Sloan Management Review, 57 (3), 83-90.
9.
HabelJohannesAlaviSaschaLinsenmayerKim (2021), “Variable Compensation and Salesperson Health,” Journal of Marketing, 85 (3), 130-149.
10.
HadidaAllègre L.HeideJan B.BellSimon J. (2019), "The Temporary Marketing Organization," Journal of Marketing, 83 (2), 1-18.
11.
KappK. William (1970), “Environmental Disruption and Social Costs: A Challenge To Economics,” Kyklos, 23 (4), 833-848.
MarinovaDetelinade RuyterKoHuangMing-HuiMeuterMatthew L.ChallagallaGoutam (2017), “Getting Smart: Learning from Technology-Empowered Frontline Interactions," Journal of Service Research, 20 (1), 29-42.
14.
MartinKelly D.BorahAbhishekPalmatierRobert W. (2017), “Data Privacy: Effects on Customer and Firm Performance,” Journal of Marketing, 81 (1), 36-58.
15.
McGrathRitaCharanRam (2023), “The Permissionless Corporation Technology Is Empowering Employees to Make Their Own Decisions. Organizational Structures Need to Catch Up,” Harvard Business Review, 101 (1-2), 86-95.
16.
ParkMinkyungStokowskiPatricia A. (2009), “Social Disruption Theory and Crime in Rural Communities: Comparisons Across Three Levels of Tourism Growth,” Tourism Management30 (6), 905-915.
17.
PatonDouglas (2003), “Stress in Disaster Response: A Risk Management Approach,” Disaster Prevention and Management, 12 (3), 203-209.
18.
Salas-PilcoSdenka ZobeidaYangYuqinZhangZhe (2022), “Student Engagement in Online Learning in Latin American Higher Education During the 19 Pandemic: A Systematic Review,” British Journal of Educational Technology, 53 (3), 593-619.
19.
SatorninoCinthia B.AllenAlexisShiHuanhuanBolanderWilly (2023), “Understanding the Performance Effects of “Dark” Salesperson Traits: Machiavellianism, Narcissism, and Psychopathy,” Journal of Marketing, 87 (2), 298-318.
20.
SinghJagdipBradyMichaelArnoldToddBrownTom (2017), “The Emergent Field of Organizational Frontlines,” Journal of Service Research, 20 (1), 3-11.
21.
TavoryIddoFineGary Alan (2020), “Disruption and the Theory of the Interaction Order,” Theory and Society, 49 (3), 365-385.
22.
Umashankar NitaKim KihyunHannahReutterer Thomas (2023), “EXPRESS: Understanding Customer Participation Dynamics: The Case of the Subscription Box.” Journal of Marketing, (2022), 00222429221148978.
23.
ViswanathanMadhubalanUmashankarNitaSreekumarArunGorecznyAshley (2021), “Marketplace Literacy as a Pathway to a Better World: Evidence from Field Experiments in Low-Access Subsistence Marketplaces,” Journal of Marketing, 85 (3), 113-129.
24.
Vollmer Hendrik (2013). The sociology of disruption, disaster, and social change: Punctuated cooperation. Cambridge, England, United Kingdom: Cambridge University Press.