Transformative Service Research

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Fisk Raymond P. Anderson Laurel Bowen David E. Gruber Thorsten Ostrom Amy L. Patrício Lia Reynoso Javier Sebastiani Roberta (forthcoming), “Billions of Impoverished Deserve to be Better Served: A Call to Action for the Service Research Community,” Journal of Service Management.

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Mick David Glenn Pettigrew Simone Pechmann Cornelia Ozanne Julie L. (2012), “Origins, Qualities, and Envisionments of Transformative Consumer Research,” in Transformative Consumer Research: For Personal and Collective Well-Being, Mick David Glen Pettigrew Simone Pechmann Cornelia Ozanne Julie L. , eds. New York: Routledge, 3–24.

Ostrom Amy L. Parasuraman A. Bowen David E. Patricio Lia Voss Christopher A. (2015), “Service Research Priorities in a Rapidly Changing Context,” Journal of Service Research, 18 (2), 127–159.

Ostrom Amy L. Mathras Daniele Anderson Laurel (2014), “Transformative Service Research: An Emerging Subfield Focused on Service and Well-Being,” in Handbook of Service Marketing Research, Rust Roland Huang Ming-Hui , eds. Northampton, MA: Edward Elgar Publishing, 557–579.

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Patrício Lia Fisk Raymond P. Cunha João Falcão e Constantine Larry (2011), “Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprint,” Journal of Service Research, 14 (2), 180–200.

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Rosenbaum Mark S. Corus Canan Ostrom Amy L. Anderson Laurel Fisk Raymond P. Gallan Andrew S. Giraldo Mario Mende Martin Mulder Mark Rayburn Steven W. Shirahada Kunio Williams Jerome D. (2011), “Conceptualization and Aspirations of Transformative Service Research,” Journal of Research for Consumers, 19, 1–6. [Available at http://jrconsumers.com/academic_articles/issue_19/Transformative_services_academic5.pdf, Access date: 6/4/2015].

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Yim Chi Kin (Bennett) Chan Kimmy Wa Lam Simon S. K. (2012), “Do Customers and Employees Enjoy Service Participation? Synergistic Effects of Self- and Other-Efficacy,” Journal of Marketing, 76 (November), 121–140.