Restricted accessResearch articleFirst published online February, 2010

Setting the Agenda for the Future of Service Research

Volume 13, Issue 1https://doi.org/10.1177/1094670509358051

Abstract

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References

1.

Ostrom, Amy L. , Mary JoBitner Stephen W. Brown , Kevin A. Burkhard, Michael Goul , Vicki Smith-Daniels , Haluk Demirkan , and Elliot Rabinovich (2010), Moving forward and making a difference: Research priorities for the science of service," Journal of Service Research, 13 (1), 4-36.