Abstract
Implementation of new large-scale infrastructure projects and systems continues to be elusive. Using a case study approach, this article suggests that leaders who acted strategically, mobilized resources and assets that provided outcomes that were then linked to payment by users in a business plan, and satisfied multiple objectives were successful. To realize this success, new institutional designs or “rules of the game” are developed for the organizations involved in implementing the project. Implementation is possible when leaders are willing to change how they approached solving problems.
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