Improvement of organizational performance describes a quality management approach that here is applied to home health care service. The article defines improvement of organizational performance and demonstrates how to utilize functions and dimensions of performance to measure and assess the organization's performance of the functions necessary for it to provide quality patient care. The outcomes of the assessments provide the information an organization needs to identify opportunities for improvement of its performance.
Accreditation Manual for Home Care of 1995. Oakbrook Terrace, III: Joint Commission on Accreditation of Healthcare Organizations. Volume II. Scoring Guidelines.
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Joint Commission on Accreditation of Healthcare Organizations. Accreditation Manual for Hospitals of 1995. Oakbrook Terrace, III: The Joint Commission on Accreditation of Healthcare Organizations, Volume II. Scoring Guidelines.
