Peters T., Austin N.: A Passion for Excellence. New York, Warner Books, 1985.
2.
Guaspari J.: I Know It When I See It: A Modern Fable About Quality. New York, American Management Association, 1985.
3.
Joint Commission on Accreditation of Healthcare Organizations: Home Care Standards for Accreditation. Chicago, Joint Commission, 1988.
4.
Joint Commission on Accreditation of Healthcare Organizations: Monitoring and Evaluation of the Quality and Appropriateness of Care: A Home Care Example. Chicago, Joint Commission , 1988.
