Meeting the health needs of the community client in Saskatchewan, Canada, has been theoretically improved by the home care program’s adoption of an electronic client assessment system, Resident Assessment Instrument–Home Care (RAI-HC). Valid and reliable client outcome data are generated from a completed RAI-HC, and available to home care and its assessor coordinators to support clinical and program decisions. To realize the benefits of RAI-HC, user comprehension and application of this system in totality is central. This study fostered an understanding of the association of normalisation process theory (NPT) with the implementation, utilization, and integration of RAI-HC within home care practice in Saskatchewan. The findings suggest encumbered utilization and integration of RAI-HC into day-to-day home care practice, and a parallel relationship with NPT.
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