This article describes characteristics, response rates, and service usage of 128 persons with serious and enduring mental illnesses (SEMIs—schizoaffective disorder, bipolar disorders, and depressive disorders) who received telephone-based disease management for 6 months after treatment in a Crisis Stabilization Unit (CSU). Participants were mostly female Whites ranging in age from 19 to 58 with a mean of 31.4 (SD = 10.0). The most common diagnoses were depressive disorders. Twenty participants were readmitted to either a CSU, residential substance treatment program or inpatient unit during the study. Younger participants (age below 30) used significantly more treatment days than those 30 and older (t = 7.67, P < .001). More research is needed to refine telephone intervention programs and identify patient subgroups for whom this intervention is ideally suited.
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