A touch-tone phone can be a powerful tool for improving the operation of a home health care agency. It is possible to verify that employees are at a patient location. Information necessary to automatically complete paperwork can be gathered using the phone while the worker is at the patient location, thus saving time and reducing mistakes. Computer- automated interfaces are available to both payroll and billing systems, saving significant back-office labor. Improved communication and operational efficiencies can be achieved through the use of an integral voice messaging system. The overall effect is to reduce expenses, improve operations, and provide strong visit verification and fraud control documentation.
