Althoteoh researchers have studied extensively the workplace writing of col
lege-degreed professionals, less is known about the writing habits of those
without such degrees. This study examined the on-the-job writing of one such
group—60 front-line supervisors in a Midwest steel manufacturing plant.
Responses to a questionnaire, interviews, and an analysis of 246 documents
produced information about the frequency, type, purpose, and length of writ
ing produced along with the challenges the supervisors faced as writers on the
job. This information will help business communications instructors enhance
their understanding of writing on the front line.
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