Groupware is a recent development in the on-going search to improve corpo
rate communication and decision-making processes. This study examines a
classroom application of groupware for computer-supported cooperative work,
consisting of problem solving, decision making, and development of group
reports. Survey results indicate that student groupware users are generally sat
isfied with member contributions and group output but are less satisfied with
software-supported, decision-making processes. The study suggests that group
ware is a powerful communication tool for support of work groups but that it
may not, in itself, solve the basic problems of getting people to work together
effectively and productively.
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