Business students must possess the abilities of discovery, problem solving, and
collaboration in international and cross-cultural business communication
and management when entering a competitive, knowledge-based global econ
omy. This paper describes how the case method can be used in business com
munication classes to help students develop such important abilities. First, the
paper defines the instructional rationale and the case-selection criteria. Then,
the paper offers a step-by-step approach using a current international busi
ness communication case as an example for case study activities.
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