A review of business communication textbooks was con
ducted to determine, according to the textbook authors,
what information should and should not be included on
the résumé, the format, and the importance of the overall
appearance. Although the research shows there is agree
ment among the textbook authors on many issues, there is
also disagreement in several areas. But the message is
clear—with the increasing competition in the employment
market, college graduates would be well advised to
develop a résumé that is complete, concise, clear, and
error-free.
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