Certo, S.C. (1986). Principles of modern management: Functions and systems (3rd ed). Dubuque, IA : Wm. C. Brown, Publishers.
2.
Clement, R.W., Pinto, P.R., & Walker, J.W. (1978). How do I hurt thee? Let me count the ways: Unethical and improper behavior by training and development professions. Training and Development Journal, 32, 10-12.
3.
DeCecco, J. (1968). The psychology of learning and instruction: Educational psychology. Englewood Cliffs: Prentice-Hall .
4.
Gentilman, R. & Nelson, B. (1983). Futuring: The process and implications for training and development practitioners. Training and Development Journal , (June), 31-38.
5.
Goldhaber, G.M. (1983). Organizational communication (3rd ed). Dubuque, IA: Wm. C. Brown, Publishers.
6.
Glasser, R. (1962). Psychology and instructional technology. In R. Glasser (ed.), Training Research and Education. Pittsburgh: University of Pittsburgh Press.
7.
Greenbaum, H. (1971). Organizational communication systems: Identification and appraisal. Paper presented at a meeting of the International Communication Association, Phoenix.
8.
Hershey, P. & Blanchard, K. (1977). Management of organizational behavior: Utilizing human resources (3rd ed). Englewood Cliffs: Prentice-Hall.
9.
Hinrichs, J.R. (1978). Practical management for productivity. New York: Van Nostrand Reinhold.
10.
Korman, A.K. & Korman, R.W. (1980). Career success/personal failure. Englewood Cliffs: Prentice-Hall.
McLagan, P.A. & Bedrick, D. (1983). Models for excellence: The results of the ASTD training and development competency study. Training and Development Journal (June), 12.
13.
Pace, R.W. (1983). Organizational communication: Foundations for human resources development. Englewood Cliffs: Prentice-Hall.
14.
Redding, W.C. (1984). The corporate manager's guide to better communication . Glenview, IL: The Scott, Foresman PROCOM Series.
15.
Strauss, G. & Sayles, L.R. (1980). Personnel: The human problems of management (4th ed). Englewood Cliffs: Prentice-Hall, Inc.
16.
Wendlinger, R.M. (1975). Using a task force to improve employee communication: Bank of America's approach. Academy of Management Review, 64(8), 25-30.
17.
Wexley, K.N. & Latham, G.P. (1981). Developing and training human resources in organizations . Glenview, IL: Scott, Foresman and Company.