Argyle, Michael (1967). Psychology of interpersonal behavior. Baltimore, MD: Penguin Books, Inc. The author discusses the concepts of group dynamics, social skills, self-esteem, and self-image.
2.
Argyris, Chris & Harrison, Roger (1962). Interpersonal competence and organizational effectiveness. Homewood, IL: The Dorsey Press. In Chapter 11, the authors describe the nature of interpersonal relations in formal organizations, including the importance of power and control.
3.
Booth-Butterfield, Melanie (1984, May). She hears: He hears: What they hear and why . Personnel Journal, 63, 36-37. The author stresses the importance of developing good listening habits and lays to rest the myth that listening is a feminine skill.
4.
Brownell, J. (1984, October). Listening: A powerful management tool . Supervisory Management, 29, 35-39. The author stresses the importance of developing good listening habits and describes how listening can be a powerful managerial tool.
5.
Collarman, W.G. & McCartney, W.W. (1985, March). Identifying and overcoming listening problems. Supervisory Management, 30, 38-42. Common listening problems are identified, and strategies for overcoming them are presented.
6.
Deep, Samuel D. & Sussman, Lyle (1984). COMEX-The communication experience in human relations . Cincinnati, OH: South-Westem Publishing Co. The authors provide a wide variety of activities focusing on self-assessing, listening, and giving and receiving feedback.
7.
Down, A. (1985, March). The A.E.I.O.U. model for assertive communication . Supervisory Management, 30, 10-15. An assertive manager is described, and why assertive managers generally are better managers is explained.
8.
Effective speech evaluation (1974). Santa Ana, CA: Toastmasters International, Inc. This booklet discusses the responsibilities of the evaluator and provides information about feedback sources and evaluation criteria.
9.
Hobson, C.J. (1984, October). People skills: A key to success in the service sector. Supervisory Management, 29, 2-9. The author describes why "people skills" are essential to success in the service sector.
10.
Krupar, R. Karen (1973). Communication games participants manual. New York, NY: The Free Press. This book describes group games which help individuals focus on their personal behavior and improve their interpersonal communication styles.
11.
Leo, John (April 22, 1985). The fine art of catching liars. Time, 125, 59. The author reports that in Telling Lies, psychologist Paul Ekman explains that whetheror not a person is telling a lie can be detected to some extent by analyzing "microexpressions," which last only one twenty-fourth of a second.
12.
Patrellis, A.J. (1985, February). Using power in interactions with peers . Supervisory Management, 30, 18-24. Various kinds of power are described, and how to use power appropriately in interactions with peers is discussed.
13.
Perry, L.T. (1984, September-October). Relation contacts: Key to changing employment terms during turbulent times. Personnel, 61, 53-60. The author explains why relational contacts are the key to being a more effective worker during turbulent times.
14.
Petit, John & Vaught, Bobby (1984, Summer). Self-actualization and interpersonal capability in organizations. TheJournal ofB usiness Communication, 21, No. 3, 33-39. The researchers cite the importance of interpersonal capability in developing individual managers and the organization as a whole.
15.
Quick, James & Quick, Jonathan (1984, May). How good working relationships can help relieve pressures on the job. Management Review, 73, 43-45. The authors explain that learning to live with other people often is one of the most stressful aspects of life. They describe the importance of building social support networks at work and explain how to develop a support team and how to deal with stress.
16.
Ruben, Brent D. (1978). Human communication handbook, simulations, and games (Volume 2). Rochelle Park, NJ: Hayden Book Company, Inc. This book contains numerous activities designed to help students improve their interpersonal skills.
17.
Ruben, Brent D. & Budd, Richard N. (1975). Human communications handbook, simulations, and games (Volume 1). Rochelle Park, NJ: Hayden Book Company, Inc. The authors provide numerous group activities suitable for classroom use. These activities focus on group problem solving and are designed to help students improve their interpersonal skills.
