Crisis Communication Practices at an International Relief Agency

About us: General information. (n.d.). Retrieved November 30, 2005, from http://www.directrelief.org/

Barton, L. (1993). Crisis in organizations: Managing and communicating in the heat of chaos. Cincinnati, OH: South-Western.

Hale, J. E. , Dulek, R. E. , & Hale, D. P. (2005). Crisis response communication challenges: Building theory from qualitative data. Journal of Business Communication, 42, 112-134.

Perry, D. C. , Taylor, M. , & Doerfel, M. L. (2003). Internet-based communication in crisis management. Management Communication Quarterly, 17, 206-232.

Rice, R. E. (1990). From adversity to diversity: Applications of communication technology to crisis management. Advances in Telecommunications Management, 3, 91-112.

Williams, D. E. , & Treadway, G. (1992). Exxon and Valdez accident: A failure in crisis communication. Communication Studies, 43, 56-64.

Winsor, D. A. (1990). The construction of knowledge in organizations: Asking the right questions about the challenger. Journal of Business and Technical Communication, 4, 8-20.