The literature indicates that supported employment is the option of choice to traditional segregated day programs. Yet, many people with disabilities are still unable to access community integrated employment. This paper describes a new customer-driven approach of supported employment where people with disabilities are able to exert choice and control. Best practices in supported employment are reviewed and contrasted with practices presently operating in the field today. Specific information is given on how a customer can select a supported employment provider and a description is given related to the role of this new professional called a community employment specialist.
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