How Does Sound Financial Management Impact Hospital Patient Satisfaction? A Linear Dynamic Longitudinal Study

Aidemark L-G. , & Funck E. K. (2009). Measurement and Health Care Management. Financial Accountability & Management, 25(2), 253–276.

Akingbola K. (2013). Context and Nonprofit Human Resource Management. Administration & Society, 45(8), 974–1004.

Akingbola K. & van den Berg H. A. (2015). Does CEO compensation impact patient satisfaction? Journal of Health Organization and Management, 29(1), 111–127.

Ariste R. , & Yu K. (2017). Comparisons of hospital output in Canada: national and international perspectives. International Journal of Health Economics and Management, 17(4), 433–451.

Badri M. , Attia S. , & Ustadi A. (2009). Healthcare quality and moderators of patient satisfaction: testing for causality. International Journal of Health Care Quality Assurance, 22(4), 382–410.

Blackwell D. W. , & Winters D. B. (1997). Banking Relationships and the Effect of Monitoring on Loan Pricing. The Journal of Financial Research, 20(2), 275–289.

Blundell R. , Bond S. , & Windmeijer F. (2001). Estimation in Dynamic Panel Data Models: Improving on the Performance of the Standard GMM Estimators. In Baltagi B. H. , Fomby T. B. , & Hill R. C. (Eds.), Nonstationary Panels, Panel Cointegration, and Dynamic Panels (Advances in Econometrics, Volume 15) (pp. 53–91). Bingley, U.K.: Emerald.

Browne K. , Roseman D. , Shaller D. , & Edgman-Levitan S. (2010). Measuring Patient Experience As A Strategy For Improving Primary Care. Health Affairs, 29(5), 921–925.

Browne M.W. , & Cudeck R. (1992). Alternative Ways of Assessing Model Fit. Sociological Methods Research, 21(2), 230–258.

Chang L. (2015). Accountability, Rhetoric, and Political Interests: Twists and Turns of NHS Performance Measurements. Financial Accountability & Management, 31(1), 41–68.

Chen F. , Curran P.J. , Bollen K.A. , Kirby J. , & Paxton P. (2008). An Empirical Evaluation of the Use of Fixed Cutoff Points in RMSEA Test Statistic in Structural Equation Models. Sociological Methods & Research, 36(4), 462–494.

Cowing M. , Davino-Ramaya C. M. , Ramaya K. , & Szmerekovsky J. (2009). Health care delivery performance: service, outcomes, and resource stewardship. The Permanente Journal, 13(4), 72–78.

Cronbach L. J. , (1951). Coefficient alpha and the internal structure of tests. Psychometrika, 16, 297–334.

Dees J. G. , Emerson J. , & Economy P. (2001) Enterprising Nonprofits: A Toolkit for Social Entrepreneurs, NewYork: Wiley.

Di Paula A. , Roe L. , & Wiener D. E. (2002). Are your patients satisfied? Marketing Health Services, 22(3), 28–32.

Donabedian A. (1988). The Quality of Care: How Can It Be Assessed? Journal of the American Medical Association, 260(12), 1743–1748.

Donabedian A. (2005). Evaluating the Quality of Medical Care. The Millbank Quarterly, 83(4), 691–729.

Drucker P.F. (1989). What Business Can Learn from Nonprofits. Harvard Business Review, July-August, 88–93.

Fleming G. V. (1981). Hospital structure and consumer satisfaction. Health Services Research, 16(1), 43–63.

Ford R. C. , Bach S. A. & Fottler M. D. (1997). Methods of Measuring Patient Satisfaction in Health Care Organizations. Health Care Management Review, 22(2), 74–89.

Gerber A. S. , & Malhotra N. (2008). Do statistical reporting standards affect what is published? Publication bias in two leading political science journals. Quarterly Journal of Political Science, 3(3), 313–326.

Glussich A. , Daniel I. , Popowycz S. , Jiang Y. , McGillis Hall L. , McKillop I. , Pink G. , (2007). Hospital Report 2007: Acute Care - Financial Performance and Condition Technical Summary. https://secure.cihi.ca/free_products/Acute-FPC-TechNotes.pdf. Accessed February 2016.

Heidegger T. , Saal D. , & Nübling M. (2013). Patient satisfaction with anaesthesia - Part 1: Satisfaction as part of outcome - and what satisfies patients. Anaesthesia, 11, 1165–1172.

Holmes G. M. , Kaufman B. G. , Pink G. H. (2017) Predicting Financial Distress and Closure in Rural Hospitals. The Journal of Rural Health. 33(3), 239–249.

Hsieh M. , & Kagle J.D. (1991) Understanding Patient Satisfaction and Dissatisfaction with Health Care. Health and Social Work 16(4), 281–290.

Hsiao C. , Pesaran C. H. , & Tahmiscioglu A. K. (2002). Maximum likelihood estimation of fixed effects dynamic panel data models covering short time periods. Journal of Econometrics, 109(1), 107–150.

Hu L. T. , & Bentler P. M. (1999). Cutoff Criteria for Fit Indexes in Covariance Structure Analysis: Conventional Criteria Versus New Alternatives. Structural Equation Modeling, 6(1), 1–55.

Kline R. B. (2005). Principles and Practice of Structural Equation Modeling (2nd ed.). New York, NY: The Guilford Press.

Koska M. T. , (1990). High-quality care and hospital profits: is there a link? Hospitals, 64(5), 62–64.

Kraetschmer N. , Jass J. , Woodman C. , Koo I. , Kromm S. , & Deber R. (2014). Hospitals' Internal Accountability. Healthcare Policy, 10(special issue), 36–44.

Jacobs R. , Mannion R. , Davies H. T. O. , Harrison S. , Konteh F. & Walshe K. (2013). The Relationship between Organizational Culture and Performance in Acute Hospitals. Social Science & Medicine, 76(1), 115–25.

Loreti M. , Loreti J. T. , & Murray M. A. (2007). Hospital Report 2007: Acute Care -Patient Satisfaction Technical Summary. http://hsprn.ca/uploads/files/Patient%20satisfaction%20technical%20summary_AC07.pdf. Accessed January 2016.

Loreti M. , & Murray M. A. (2005). Hospital Report 2005: Acute Care - Patient Satisfaction Technical Summary. http://hsprn.ca/uploads/files/Patient%20satisfaction%20technical%20summary_AC05.pdf. Accessed January 2016.

Loreti M. , & Murray M. A. (2006). Hospital Report 2006: Acute Care -Patient Satisfaction Technical Summary. http://hsprn.ca/uploads/files/Patient%20satisfaction%20technical%20summary_AC06.pdf. Accessed January 2016.

Marley K. A. , Collier D. A. , & Meyer Goldstein S. (2004). The Role of Clinical and Process Quality in Achieving Patient Satisfaction in Hospitals. Decision Sciences, 35(3), 349–369.

Ministry of Health and Long-Term Care. (2006). Inventory of critical care service: an analysis of LHIN-level capabilities. Report prepared by Ontario Critical Care LHIN Leadership Table. https://www.criticalcareontario.ca/EN/Toolbox/Pages/Libary1.aspx. Accessed January 2016.

Nelson E. C. , Rust R. T. , Zahorik A. , Rose R. L. , Batalden P. , & Siemanski B. A. (1992). Do patient perceptions of quality relate to hospital financial performance? Journal of Health Care Marketing, 12(4), 6–13.

Nguyen-Thi P. L. , Briançon S. , Empereur F. , & Guillemin F. (2002). Factors determining inpatient satisfaction with care. Social Science & Medicine, 54, 493–504. Ontario's Action Plan For Health Care (2012). http://health.gov.on.ca/en/ms/ecfa/healthy_change/docs/rep_healthychange.pdf. Accessed January 2016.

Pakdil F , & Harwood T.N. (2005). Patient Satisfaction in a Preoperative Assessment Clinic: An Analysis Using SERVQUAL Dimensions. Total Quality Management and Business Excellence, 16(1), 15–30.

Paris V. , Hewletti E. , Auraaenii A. , Alexaii J. , & Simoni L. (2016). Health care coverage in OECD countries in 2012, OECD Health Working Papers, No. 88, OECD Publishing. https://doi.org/10.1787/5jlz3kbf7pzv-en.

Pink G. H. , Brown A. D. , Daniel I. , Hamlette M. L. , Markel F. , McGillis Hall L. , & Mckillop I. (2006A). Financial Benchmarks for Ontario Hospitals, Healthcare Quarterly, 9(1), 40–45.

Pink G. H. , Daniel I. , McGillis Hall L. , & Mckillop I. , (2007). Selection of Key Financial Indicators: A Literature, Panel and Survey Approach, Healthcare Quarterly, 10(1), 87–96.

Pink G. H. , Holmes M. , D'Alpe C. , Strunk L. A. , McGee P. , Slifkin R. T. (2006B). Financial Indicators for Critical Access Hospitals, The Journal of Rural Health, 22(3), 229–236.

Pink G. H. , Murray M. A. , & McKillop I. (2003). Hospital Efficiency and Patient Satisfaction. Health Services Management Research, 6(1), 24–38.

Preyra C. & Pink G. (2001). Balancing incentives in the compensation contracts of nonprofit hospital CEOs. Journal of Health Economics, 20(4), 509–525.

Price R.A. , Elliot M.N. , Zaslavsky A.M. , Hays R.D. , Lehrman W.G. , Rybowski L. , Edgman-Levitan S. & Cleary P.D. (2014). Examining the Role of Patient Experience Surveys in Measuring Health Care Quality, Medical Care Research and Review, 71(5), 522–554.

Purcell J. , Kinnie N. , Hutchinson S. , Rayton B. , & Swart J. (2005). Unlocking the HRM black box: people management, HRM and the link with organizational effectiveness. Unpublished working paper.

Raju P.S. , & Lonial S.C. (2002). The impact of service quality and marketing on financial performance in the hospital industry: an empirical examination, Journal of Retailing and Consumer Services, 9(60), 335–348.

Raleigh V.S. , Frosini F. , Sizmur S. , & Graham C. (2012). Do Some Trusts Deliver a Consistently Better Experience for Patients? An Analysis of Patient Experience across Acute Care Surveys in English NHS Trusts. BMJ Quality & Safety, 21(5), 381–390.

Rauscher S. , Wheeler J. R. C. (2012) The importance of working capital management for hospital profitability: Evidence from bond-issuing, not-for-profit U.S. hospitals. Health Care Management Review. 37(4), 339–346.

Richter J.P. , & Muhlestein D.B. (2017). Patient experience and hospital profitability: Is there a link? Health Care Management Revue, 42(3), 247–257.

Royston P. (1982). An extension of Shapiro and Wilks's W test for normality to large samples. Applied Statistics, 31, 115–124.

Royston P. (1992). Approximating the Shapiro–Wilk W-test for non-normality. Statistics and Computing, 2, 117–119.

Royston P. (1993). A toolkit for testing for non-normality in complete and censored samples. Statistician, 42, 37–43.

Rozenblum R. , Lisby M. , Hockey P. M. , Levtzion-Korach O. , Salzberg C. A. , Efrati N. , Lipsitz S. , Bates D. W. , (2013). The patient satisfaction chasm: the gap between hospital management and frontline clinicians. BMJ Quality & Safety, 22(3), 242–250.

Sandoval G. A. , Barnsley J. , Whitney B. , Murray M. , & Brown A. D. (2007). Sustained public preferences on hospital performance across Canadian provinces. Health Policy, 83(2–3), 246–256.

Schermelleh-Engel K. , Moosbrugger H. , & Müller H. (2003). Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures. Methods of Psychological Research - Online, 8(2), 23–74.

Senic V. , & Marinkovic V. (2013) Patient care, satisfaction and service quality in health care. International Journal of Consumer Studies, 37, 312–319.

Simon S. R. , Peters A. S. , Christiansen C. L. , & Fletcher R. H. (2000). The effect of medical student teaching on patient satisfaction in a managed care setting. Journal of General Internal Medicine, 15(7), 457–61.

Simonsohn U. , Nelson L. D. , & Simmons J. P. (2014). P-curve: A key to the file-drawer. Journal of Experimental Psychology: General, 143(2), 534–547.

Sjetne I. S. , Veenstra M. , & Stavem K. (2007). The effect of hospital size and teaching status on patient experiences with hospital care: a multilevel analysis. Medical Care, 45(3), 252–258.

Strasser S. , Schweikhart S. , Welch G.E. II , and Burge J.C. (1995). Satisfaction with medical care. Journal of Health Care Marketing, 15(3), 34–44.

Taylor S.A. (1994). Distinguishing service quality from patient satisfaction in developing health care marketing strategies. Hospital and Health Services Administration, 39(2), 221–236.

The Ministry of Health and Long-Term Care and the Ontario Hospital Association. (2005). Hospital Report 2005: Acute Care. https://secure.cihi.ca/free_products/OHA_2005_e.pdf. Accessed February 2016.

The Ministry of Health and Long-Term Care and the Ontario Hospital Association. (2006). Hospital Report 2006: Acute Care. https://secure.cihi.ca/free_products/OHA_2006_e.pdf Accessed February 2016.

The Ministry of Health and Long-Term Care and the Ontario Hospital Association. (2007). Hospital Report 2007: Acute Care. https://secure.cihi.ca/free_products/OHA_Acute07_EN_final_secure.pdf. Accessed February 2016.

The Ministry of Health and Long-Term Care and the Ontario Hospital Association. (2008). Hospital Report 2008: Acute Care. http://hsprn.ca/hpr/Acute_Care_HPR_2008/Acute_Care_HPR_2008.htm. Accessed February 2016.

Urden L. D. (2002). Patient Satisfaction Measurement: Current Issues and Implications, Lippincott's Case Management, 7(5), 194–200.

Veronesi G. , Kirkpatrick I. , & Altanlar A. (2015). Clinical Leadership and the Changing Governance of Public Hospitals: Implications for Patient Experience. Public Administration, 93(4), 1031–1048.

Williams B. (1994) Patient satisfaction: a valid concept? Social Science and Medicine, 38(4), 509–516.

Williams B. , Coyle J. , Healy D. (1998). The meaning of patient satisfaction: An explanation of high reported levels. Social Science & Medicine, 47(9), 1351–1359.

Williams R. , Allison P. , & Moral-Benito E. (July, 2015). Linear Dynamic Panel-Data Estimation using Maximum Likelihood and Structural Equation Modeling. Paper presented at the 2015 Stata Users Conference, Columbus, OH. http://repec.org/col2015/columbus15_rwilliams.pdf. Accessed February 2016.

Wooldridge J. M. (2002). Econometric Analysis of Cross Section and Panel Data. Cambridge, MA: MIT Press.

Yellen E. , Davis G. C. , Ricard R. (2002). The Measurement of Patient Satisfaction. Journal of Nursing Care Quality, 16(4), 23–29.

Young D. R. (Ed.) (2007). Financing Nonprofits: Putting Theory into Practice (Lanham, Maryland: AltaMira Press.

Young G. J. , Meterko M. , & Desai K. R. (2000). Patient satisfaction with hospital care: effects of demographic and institutional characteristics. Medical Care. 38(3), 325–334.

Zeller T. L. , Stanko B. B. , Cleverly W. O. (1997) A new perspective on hospital financial ratio analysis. Healthcare Financial Management. 51(11), 62–66.

Zhang C. , & Murray M. A. (2008). Hospital e-Scorecard Report 2008: Acute Care: Patient Satisfaction Technical Summary. http://hsprn.ca/uploads/files/Patient%20satisfaction%20technical%20summary_AC08.pdf. Accessed January 2016.