Book Reviews : Routine Decision- Making: The Future of Bureaucracy . Michael Inbar (Beverly Hills,CA: Sage Publications,1981) 240 pp

Comptroller General of the United States ( 1980) "The Navy's computerized pay system is unreliable and inefficient—what went wrong?' Report FGMSD-80-71, U S. General Accounting Office, Washington, D.C.

——— (1976) "Improvements needed in managing automated decision-making by computers throughout the federal government." Report FGMSD-76-5, U.S. General Accounting Office, Washington, D.C.

Danziger, J. (1979) "The 'skill bureaucracy' and intraorganizational control." Sociology of Work and Occupations 6: 204-226.

——— W. Dutton , R. Kling , and K. Kraemer (1981) Computers and Politics: High Technology in American Local Governments. New York: Columbia Umv. Press.

Dutton, W. and K. Kraemer (1980) "The automation of bias." Society/Transaction 17, 2.

Kling, R. (1980) "Social analyses of computing: theoretical perspectives in recent empirical research." Computing Surveys 12, 1: 61-103.

——— (1978) "Information systems and policymaking: computer technology and organizational arrangements." Telecommunications Policy 2: 22-32.

——— and W. Scacchi (1981) "The web of computing," in Advances in Computers, Vol. 20. New York: Academic.

Laudon, K.C. (1974) Computers and Bureaucratic Reform. New York: John Wiley

Michaelson, S. (1980) "The working bureaucrat and the non-working bureaucracy ," C. Weiss and A. Barton (eds.) Making Bureaucracies Work. Beverly Hills, CA: Sage Publications.

Sterling, T.D. (1979) "Consumer difficulties with computerized transactions: an empirical analysis." Communications ACM 22, 5: 283-289.