Abstract
The present study allowed us to examine problem solving capabilities across two Traffic Management Center (TMC) operator groups. Each group represented a distinct educational background, and problem solving capabilities were placed within the context of incident management tasks. The NonTech group represented individuals with an applications-oriented educational experience and were characteristic of operators expected to be employed within many existing and to-be-developed TMCs. The Tech group represented individuals with a theoretically-based educational experience, considered overqualified for TMC operator positions. Empirical results provided insufficient evidence to disqualify NonTech-type, individuals from serving as TMC operators. Data obtained on incident detection performance suggest that NonTech operators can manage incidents successfully and with the same level of success as Tech operators.
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