Few designed artifacts succeed by giving the user a purely ‘Utilitarian’ experience. Outstanding designs succeed not only because of their Utility, but because they also arouse in the user gratifying experiences far beyond Utility. Much design research and human factors emphasize utility rather than the psychological “experience needs” of the user, the artifact, the interface: also present methods for teaching and understanding non-physical interactions with designed artifacts are rudimentary.
Get full access to this article
View all access options for this article.
References
1.
AlbenLauralee. ‘Quality of experience: Defining the criteria for effective interaction design.’Interactions, Vol 1113, May-June 1996.
2.
FasteR., Personal communication at Stanford Univ., California1986.
3.
GentnerDStevensA.L., (1982) - ‘Mental Models’. Lawrence Earlbaum & Assoc.
4.
GibsonJ.J. (1986) ‘The Ecological Approach to Visual Perception’, London, Lawrence Earlbaum Associates.
5.
HudspithS. (1990) ‘Controlling and monitoring induced unconsciousness: ergonomics and design in anesthesia.’Proceedings of the Human Factors Society 1990.
6.
KellyG (1955) ‘The Psychology of Personal Constructs.’ (2 vols.). Norton, New York.
7.
KellyG (1963) ‘A Theory of Personality.’Norton, New York.
8.
KrippendorfK. (1984) ‘Outline of a Talk on Product Semantics’, lecture notes from Cranbrook Academy of Art, quoted in Langrish (below).
9.
KrippendorfK. (1989) ‘Product Semantics: A Triangulation and Four Design Theories’Proceedings of the 1989 Product Semantics Conference, University of Industrial Arts, Helsinki.
10.
LangrishJ. (1996) ‘Product Semantics and Ease of Use’Proceedings of Design Education Conference, Barcelona. Design Management Institute, Boston.
11.
RheaP. (1995) ‘A New Perspective on Design: Focusing on Customer Experience’Proceedings of Design Management Institute Forum, at Stanford. The Design Management Institute, Boston.
12.
SandersL. (1996) ‘User Empathy in the Product Development Process’Proceedings of IDSA conf. “Alternate Realities”, (on CD Rom), IDSA, 1996.
