Abstract
Response times (response delays) in interactive computer systems can greatly effect user performance and system productivity. This document summarizes the literature on user response time needs in interactive computer systems, and presents a set of guidelines for specifying response times that meet those needs. During the literature survey, it became evident that much more supporting data is required in order to have guidelines that cover most conditions under which people use a computer, and in order to provide a solid foundation of data taken from real world user interaction with computer systems. The information presented in this document should be viewed as a starting point for further work on defining response time needs for interactive computer system users.
Get full access to this article
View all access options for this article.