This presentation describes the need for, and benefits of, documenting savings realized through the application of human factors principles. Benefits of documenting savings are described as they affect the human factors specialist, management, and the customer. Non-recurring costs which result from a human factors investment, as well as resultant savings, must be considered in determining the cost-effectiveness of the intervention. Areas in which the human factors specialist can have an impact are defined and alternative methods of reporting savings are described.
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