Sage Journals: Discover world-class research

Abstract

In an automated airport ground transportation system, passengers who are not familiar with the system nor oriented with respect to the airport, are faced with the problem of selecting a vehicle and destination to change between airlines. The design of an interface between an untrained human user and an automated system requires skillful application of basic human factors principles. An existing system was studied to determine its effectiveness. Passengers were interviewed to identify specific problems. An operational sequence diagram was used to analyze the interface problem. A simplified sequence is proposed in a design modification which can be implemented at minimum cost. A redesign of the complete interface, using the power of the computer which controls the system, and applying human factors principles, results in a greatly simplified operational sequence diagram and is recommended for future systems.

Get full access to this article

View all access options for this article.

References

Kidd

J.S.

VanCott

H.P.

System and Human Engineering Analyses. In Van Cott

H.P.

Kinkade

R.G.

(Eds.) Human Engineering Guide to Equipment Design. New York: McGraw-Hill 1972.

McCormick

E.J.

Human Factors in Engineering and Design. New York: McGraw-Hill, 1976.

Meister

Human Factors: Theory and Practice. New York: John Wiley and Sons, 1971.

Moon

H.H.

Jr.

System Safety Requirements for a Construction Program. Paper presented at the System Safety Society Symposium, Denver, Colo., July, 1973.

Design Evaluation of an Interface between Passengers and an Automated Ground Transportation System

Abstract

Get full access to this article

References