Abstract
The COVID-19 pandemic expedited the transition of healthcare operations to digital health. The healthcrisis and social-distancing guidelines shifted the in-person health delivery systems to virtual care. Thissudden move to Digital Health exposed the importance of a reliable digital system in healthcareinstitutions to maintain the quality of care. According to recent studies, one of the most affected groupsduring previous global pandemics were expectant mothers. Reports show that previous epidemics wereaccountable for miscarriages, unfavorable fetal and neonatal results, and maternal deaths. Therefore,highlighting the importance of self-isolation for expectant mothers and the need for a digital platform toreceive the care they need. In this study we first identify the key performance indicators for a successfulvirtual visit for expectant mothers, then discuss the application of High Reliability Organizations (HRO)principles as a mechanism to reinforce weak interconnections to achieve systems interoperability and integration.
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