Abstract
Previous research has shown that good automation etiquette can yield positive effects on user performance, trust, satisfaction, and motivation. Automation etiquette is especially influential in personified technologies – users increasingly expect more etiquette from technology that has human characteristics. Designers deliberately integrate etiquette into personified technologies to account for users’ anthropomorphization and meet their expectations. The current study examines the impact of etiquette in non-personified technologies. The study aims to demonstrate that automation etiquette also affects performance, trust, perceived workload, and motivation in technologies that possess little to no human characteristics. The study will examine good and bad etiquette across different stages of automation, different automation reliability levels, and different scenario-based perceived task-importance levels (criticality).
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