With the growing popularity of trust in automation research, there is a strong need for a review of which methods are used to measure trust in automation. This review catalogues the self-report methods commonly used to measure trust in automation, via publications found in the PsychINFO and ACM databases. The frequency of commonly deployed self-report scales are reported and the state of self-report measurement of trust in automation is discussed in brief.
Get full access to this article
View all access options for this article.
References
1.
DesaiM. (2012). Modeling trust to improve human-robot interaction (Doctoral dissertation, University of Massachusetts Lowell).
2.
DesaiM.KaniarasuP.MedvedevM.SteinfeldA.YancoH. (2013, March). Impact of robot failures and feedback on real-time trust. In 2013 8th ACM/IEEE International Conference on Human-Robot Interaction (HRI) (pp. 251-258). IEEE.
3.
JianJ. Y.BisantzA. M.DruryC. G. (2000). Foundations for an empirically determined scale of trust in automated systems. International journal of cognitive ergonomics, 4(1), 53-71.
4.
LeeJ.MorayN. (1992). Trust, control strategies and allocation of function in human-machine systems. Ergonomics, 35(10), 1243-1270.
5.
LeeJ. D.MorayN. (1994). Trust, self-confidence, and operators’ adaptation to automation. International journal of human-computer studies, 40(1), 153-184.
6.
MayerR. C.DavisJ. H.SchoormanF. D. (1995). An integrative model of organizational trust. Academy of management review, 20(3), 709-734.
7.
MuirB. M. (1989). Operators’ trust in and percentage of time spent using the automatic controllers in supervisory process control task (Doctoral dissertation, University of Toronto, 1989).
8.
MerrittS. M. (2011). Affective processes in human– automation interactions. Human Factors, 53(4), 356-370.
9.
MerrittS. M.HeimbaughH.LaChapellJ.LeeD. (2013). I trust it, but I don’t know why: Effects of implicit attitudes toward automation on trust in an automated system. Human factors, 55(3), 520-534.
10.
MerrittS. M.IlgenD. R. (2008). Not all trust is created equal: Dispositional and history-based trust in human-automation interactions. Human Factors, 50(2), 194-210.
11.
SinghI. L.MolloyR.ParasuramanR. (1993). Automation induced “complacency”: Development of the complacency-potential rating scale. International Journal of Aviation Psychology, 3,111–122.