The electric utilities industry is facing a potential crisis. As experienced workers are preparing to retire, new employees are being hired to take their place. These new workers lack the training and experience of the retiring workforce. This paper describes the potential use of Augmented Reality (AR) to address the challenges posed by this loss of expertise. The research effort investigated opportunities to use AR to improve knowledge transfer in the electric utilities industry.
Get full access to this article
View all access options for this article.
References
1.
AbrahamM.AnnunziataM. (2017). Augmented reality is already improving worker performance. Harvard Business Review.
2.
Aviation Week Network. (2017). Bridging the skills shortage gap with augmented reality. MRO-Network.com
3.
EPRI. (2017). Program on technology innovation: Enterprise augmented reality vision, interoperability requirements, and standards landscape. EPRI, Inc. https://www.epri.com/#/pages/product/3002010514/
GrossM.M.HanesL.F.AyersT.J. (2002). Capturing undocumented worker-job-knowledge at electric utilities. Proc. of the 2002 IEEE Seventh Conference on Human Factors and Power Plants, 6-20.
PorterM. E.HeppelmannJ.E. (2017). The battle of the smart glasses. Harvard Business Review.
8.
PorterM. E.HeppelmannJ. E. (2017). A manager’s guide to augmented reality. Harvard Business Review
9.
SebokA.PlottC.LaVoieN. (2006). Improving knowledge management systems with latent semantic analysis. Proc. of the American Nuclear Society NPIC-HMIT Conference, Albuquerque, NM.
10.
StoneA. (2016). Augmented and virtual reality will help build the utility workforce of the future. GreenTech Media.
11.
TilleyA. (2016). Utility industry begins big experiment with augmented reality. Forbes.
12.
U.S. Bureau of Labor Statistics (2018). Workplace hazards facing line installers and repairers. Monthly Labor Review. May Issue.
