Equipped with technology, airline dispatchers interact with multiple entities to maximize the safety and efficiency of flights. How well the overall airline system performs is influenced by dispatchers’ workload. In order to assist future work in developing advanced automated technologies to assist dispatchers, particularly under high-workload periods, this paper presents an analysis of airline dispatchers’ tasks in a large operations control center. This is an important step in developing airline dispatcher workload simulations and other analytical approaches that assist in staffing of operations for dynamic operations, as well as estimating the impact of new technology on dispatchers’ workload.
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