Research into the development and adoption of new health technologies finds that information and communication technology (ICT) developers often fail to understand the clinical workplace, resulting in the implementation of costly systems that stakeholders reject. Here we report observations of the implementation of a well-designed new patient information system at a regional hospital. We used a combination of ethnographical and survey methods to assess stakeholders‘ uptake of and reactions to the new system. We found that even with a well-designed system, uptake can encounter challenges. We outline a number of important factors that may influence the success, or failure, of new ICT.
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