To design effective and efficient procedures and checklists, one must take into account the full operational context within which these procedures are embedded. This context is defined by the requirements of the technology, the limitations and capabilities of the human operators, and the constraints and affordances of the operational environment. The complexity of this context arises from the interactions of the human, machine, and environment. We present a model of that operational context, THE Model, that lays the foundations for analyzing each of these elements and their interactions, and illustrate its application through the analysis of an aviation accident.
Get full access to this article
View all access options for this article.
References
1.
CacciabueP.C. (2004). Guide to applying human factors methods: Human error and accident management in safety critical systems. London: Springer-Verlag London Ltd.
2.
CardS.MoranT.NewellA. (1983). The Psychology of Human-Computer Interaction. Hillsdale, NJ: Erlbaum.
DismukesR.BermanB.LoukopoulosL. (2007). The Limits of Expertise. Burlington, VT: Ashgate.
5.
LoukopoulosL.DismukesR.BarshiI. (2009). The Multitasking Myth: Handling Complexities in Real-World Operations. Burlington, VT: Ashgate.
6.
EdwardsE. (1972). Man and machine: Systems for safety. In Proceedings of the British Airline Pilots Association Technical Symposium, 21-36. British Airline Pilots Association, London.
7.
GrayW. (2000). The nature and processing of errors in interactive behavior. Cognitive Science, 24, 205-248.
8.
HawkinsH. F. (1987). Human Factors in Flight. Gower Technical Press Ltd.
