Abstract
Successful user interface design for complex healthcare software systems requires a solid analysis and understanding of the users’ workflow so that designers can create a solution that delivers the “right information to the right user at the right time” thus better supporting users’ tasks and workflow. In spite of the current availability of several successful workflow modeling notations and tools (e.g., UML, Little JIL), none of these have been widely applied by user experience (UX) designers in their day-to-day practice. This observation motivated our study of tools and practices employed by UX designers in their day-to-day work. Our goal is to understand how designers currently capture, document, and communicate users’ workflow information, and also to identify opportunities for refinement and adaptation of these approaches to their practice. In order to answer these questions, we conducted a contextual inquire, analyzing the work of designers with respect to three main concerns: process, communication and tools. The result is a set of implications for tool design, and a discussion of a possible method that seeks to make formal workflow modeling more suitable for designers.
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