Studying Clinical Communication to Inform Health Information Technology Design

Abstract

Information technology has the potential to significantly improve communication and coordination in health care. However, current technologies frequently impede clinical communication. A major reason for this discrepancy is due to lack of consideration of how clinical communication and coordination of care occur, which requires studying “in the wild”, such as using a human factors engineering approach. In this panel, the speakers will share their experiences regarding (1) how to study clinical communication and (2) what we can learn from studying clinical communication studies to inform future information technology design for health care. The panel members will address these questions based on their research studies and literature.