Abstract
The U.S. Defense Ammunition Center (DAC) has a mission to provide ammunition and explosives safety instruction, training, and logistics support to Department of Defense (DoD) military and civilian personnel worldwide. To effectively support its ammunition readiness mission, DAC collects, organizes, manages and disseminates information and knowledge that is both current and pertinent to the ammunition community. A major component of the DAC Knowledge Management strategy is the use of an online management information system (MIS) for controlling the use of different classes of ammunition. A key tool for successfully using an online MIS is an online performance support system. We discuss our efforts to develop a video-based performance support system for the U.S. Army’s Total Ammunition Management Information System (TAMIS), lessons learned, next steps, and the practice implications for the human factors, information technology, and knowledge management communities.
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