Global procurement of services has received an increasing amount of
managerial attention in recent years. Service firms seem to have begun
sourcing some of their activities from abroad in much the same way that
manufacturing firms have outsourced in the past 30 years. However, little is
known about the performance implications of a service sourcing strategy.
This study applies, with appropriate modifications, a global
components/finished goods sourcing strategy framework to the service sector.
It also tests hypotheses relating service firms’ global sourcing strategy to
their market performance.
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