CardS. K.MoranT. P.NewellA. (1983). The psychology of human-computer interaction. Mahwah, NJ: Erlbaum.
2.
ClementA.Van den BesselaarP. (1993). A retrospective look at PD Projects. Communications of the ACM, 36(4), 29–37.
3.
GouldJ.LewisC. (1985). Designing for usability: Key principles and what designers think. Communications of the ACM, 28(3), 300–311.
4.
KelleyJ. F.SpraragenS. L.JonesL.GreeneS. L.BoiesS. (1996). Extending user-centered methods beyond interface design to functional definition. In Proceedings of the Human Factors and Ergonomics Society 40th Annual Meeting (pp. 343–347). Santa Monica, CA: SAGE Publications.