CollinsD. (1995). Designing object-oriented user interfaces. Redwood City, CA: Benjamin/Cummings.
2.
GreenbaumT. L. (1988). The practical handbook and guide to focus group research. Lexington, MA: Lexington Books.
3.
KirwanB.AinsworthL. K. (eds.). (1993). A guide to task analysis. London: Taylor & Francis.
4.
KristolR.SaranA. (1995). Interactivity by design: Creating & communicating with new media. Mountain View, CA: Adobe Press.
5.
KruegerR. A. (1988). Focus groups: A practical guide for applied research. Newbury Park, CA: Sage.
6.
LopukL. (1996). Designing multimedia: A visual guide to multimedia and online graphic design. Berkeley: Peachpit Press.
7.
NielsenJ.MackR. L. (eds.). (1994). Usability inspection methods. New York: Wiley.
8.
NormanD. A.DraperS. (eds.). (1986). User-centered system design. Hillsdale, NJ: Erlbaum.
9.
RosenbergA. M. (1993). Defining the PC's new role in voice messaging. Business Communications Review, 23(120), 62–65.
10.
SavageP. A. (1996). User interface evaluation in an iterative design process: A comparison of three techniques. In TauberM. J. (ed.), CHI96 Conference Companion (pp. 307–308). New York: Association for Computing Machinery.
11.
ValenzS. (1994 April). Going past the tip of the iceberg. Teleconnect, pp. 67–93.
12.
Van DorenD. (1993). Directions for multimedia in the voice messaging industry. Business Communications Review, 23(8), 44–48.
13.
WiklundM. E. (ed.). (1994). Usability in practice: How companies develop user-friendly products. Boston: AP Professional.
14.
WoodL. E. (1997). Semi-structured interviewing for user-centered design. Interactions, IV-2, 48–61.